How Customer Satisfaction Influences the Selection of Legal Software
Published on :
22/10/2020
22
October
Oct
10
2020
1. The legal software expert reactivity
When it comes to customer satisfaction, companies looking for legal software expect a high-performance business solution but also a partner who listens to its needs.Responsiveness of the software provider's team is the first criterion to be judged, before, during and after the project.
2. Customer satisfaction depends on how well the software meets their daily needs
In terms of workflow, alerts, KPIs, etc...Customers, to be fully satisfied, also expect a certain degree of adaptability. Legal software must have predefined functionalities but also certain flexibilities to allow for adaptation to a company's legal processes.
3. Customer satisfaction is based on a software vendor’s two-fold competence - legal and technical expertise
For example, lawyers must edit certain types of recurring legal documents: contracts, attendance sheets, minutes of meetings...In some cases, lawyers want their documents to be pre-filled with information that they have already entered in the system. This requires technical expertise by the vendor to successfully populate the documents with the correct data.
4. Customer Success Management (CSM): a team dedicated to customer satisfaction
The presence of CSM is one of the criteria that will tip the balance in the choice of legal software.5. Legal software innovation is important to customer satisfaction
Vendors who identify the new needs of its customers and keep up to date with changes in legislation attract and keep satisfied customers.In addition to facilitating customer innovation requests through R&D, accompanying customers throughout all stages of a project, consulting, change management support, training and technical support play a key role in ensuring customer satisfaction.
History
-
How Customer Satisfaction Influences the Selection of Legal Software
Published on : 22/10/2020 22 October Oct 10 2020Blog
1. The legal software expert reactivity When it comes to cust...
-
INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
Published on : 21/10/2020 21 October Oct 10 2020Client Case Study
IATA is an international commercial entity created 60 years ago by a group... -
How Artificial Intelligence Will transform The Field of Legal Operations?
Published on : 15/07/2020 15 July Jul 07 2020Webinars
Are you prepared for the challenges your business strategy will... -
Banking Power & Systems
Published on : 03/05/2020 03 May May 05 2020Blog
BANKING: CONTROL REGULATORY, OPERATIONAL, AND COMPLIANCE RISKS. Sinc... -
Financial Industry Solutions
Published on : 14/04/2020 14 April Apr 04 2020Blog
Beyond the traditional focuses of corporate finance and cash management of... -
Corporate Law & Corporate Legal Departments
Published on : 08/04/2020 08 April Apr 04 2020Blog
Lawyers specializing in corporate law are responsible for tasks that fall w... -
Media, Communication & IT Industry Solutions
Published on : 08/04/2020 08 April Apr 04 2020Blog
Lawyers who specialize in information technology and communication law are... -
How Legal Departments can Boost their ROI through Contract Management Software
Published on : 08/04/2020 08 April Apr 04 2020Blog
Contracts are central to every corporation, whether internal (employment co... -
Health Care Solutions from Legal Suite
Published on : 08/04/2020 08 April Apr 04 2020Blog
Key partners of governments in matters of public health, the healthcare ind...